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Who to Speak to

THE OTHER PARENTS

It may be possible to talk with the parents of the other child or children involved and share your concerns. If you feel worried about taking this approach, or aren’t sure how to get in touch, try speaking to the school and asking them to mediate a meeting between the parents involved.

CYBERSMILE SUPPORT COMMUNITY

Our Support Community is a great place to ask for advice from trained advisors as well as others who have been in your position – and young people too!

THE SCHOOL/LOCAL COUNCIL

If the issue involves children from the same school, find out what cyberbullying services they offer. All state schools have guidance from local authorities regarding bullying. You can also contact the Schools Officer at your local council to find out what other resources are available.

SERVICE PROVIDERS

Mobile phone companies, social networking sites and email providers all have policies and guidelines that prohibit abusive harassment and are obligated to follow-up complaints. For more info see our Service Providers section.

THE POLICE

If your child is receiving violent threats, death threats or sexually explicit material then you must phone the authorities, as this abuse could constitute a crime. For more information go to our Legal Perspective section.

COMMUNITY POLICE

Community police officers or other local organisations work with communities to help with social issues. Local officers can work with you under the Community Resolution Program or similar to deal with online harassment and cyberbullying.

For further information on who to contact for help, please see our Who to Call section.