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SUPPORT COMMUNITY HELP

4
CybersmileHQ
Password problems? Tech troubles? Website woes? If you need help with using the Cybersmile Support Community then let us know in this thread. Welcome!
0
Suzanne
Hi, amazing support community! Can you post a link to the tutorial please so I can make sure I'm using it correctly?
Thanks
0
Suzanne
Thanks CJ you're a star ⭐
0
CybersmileTeam
I saw somebody on the live chat last night saying they were having issues with the display area of who's online now, has anybody else experienced this or any other problems with our live chat feature?
0
melia.pond
me! :p but I guess this was about me having issues?
0
CybersmileTeam

In reply to melia.pond

Hi Melia, yes this was regarding your issue ; )
Did you email the details in? Because it's the weekend the tech staff aren't in.
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melia.pond
yes, I emailed the details in on Thursday I think it was
0
CybersmileTeam

In reply to melia.pond

Great thank you. It will be corrected as soon as possible.
0
pebbles
Hi, in having issues logging in again, it doesn't allow me to enter chat. But in logged in :/
1
CybersmileHQ

In reply to pebbles

Thanks Pebbles, we're looking into this!
1
DavidT
Hiya,

I have an idea that may be good for chat, would it be possible to have our role shown next to our names so that members know what role we have ?

this worked really well on BB and MF :)
2
JoDragon
Has the website been changed to HTTPS? I got this on both Firefox and Chrome and had to allow it.

inserted image
0
CybersmileTeam

In reply to JoDragon

Hi Jo, yes it has been changed to HTTPS to make it more secure for the users : )
3
Shamyla
Always making us even more safer online =)
0
kitty
I sent an email in Cyber
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dolphintiger12
Cybersmile is it safe to be using this website and logging in on my kindle fire and iPad?
0
Shamyla
Yes It is safe
0
Positivity_Online_Always
Hi, I went onto chat and it didn't let me in it said it was offline or something. Awwww! I just wanted to talk with someone! Help?
0
JadeT
Hey there Posivity, I'm afraid that cybersmile chatroom is offline, They're working on making our community stronger, It should be up and running soon :) For now you can chat on the Forum with other young people.
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Positivity_Online_Always
Thankyou Jadet! I was really confused!
0
JoDragon
Live chat button is taking you to chatroulette link. Dunno if this is intentional?
1
Positivity_Online_Always

In reply to JoDragon

Yeah jodragon! It happened to me to
1
Positivity_Online_Always
Also, how do I be a cybersmiler cus it says I'm 0% cybersmiler, what is a cybersmiler anyway?
0
JoDragon

In reply to Positivity_Online_Always

When you get a like on your post it increases the number in the heart under your picture. As that goes up your CyberSmile goes up :)
0
kirsty123
what time is the live Chat at and can u link it ?coz i might join in
0
Mac
Hi Kirsty, the Chat is not available for now but you can always post a question to the forum or get in contact with us through help@cybersmile.org if it is personal and you need an advisor.
1
kirsty123
but what time is it thou?
1
Sinead48
Hi I'm new here. I was just wondering how to ask questions. And also when will the live chat be up?