Help & Support

Explore each corresponding page from the main menu for the different types of support offered and consider which best suits your needs.

Our Global Support Service offers one-to-one short or long-term help for people affected by a broad range of issues associated with online life.

You can use Cybersmile Assistant at any time by clicking the icon on the side of the screen.

We do not provide legal advice or assist with legal cases. For legal support, please contact law enforcement or consult with a legal professional.

We do not offer crisis support. If you need immediate help, please seek professional crisis or emergency support local to you.

We do not offer telephone support. If you need immediate assistance for your situation, please seek professional crisis or medical support local to you. You can also use our Helpline Directory to find non-urgent telephone support. 

Although we do not offer crisis support, we do have a database containing a broad range of helplines and organizations, with some offering a 24/7 service. Access Helpline Directory.

No endorsement, affiliation, or association exists between Cybersmile and any of the helplines or organizations listed on our website. We do not guarantee or accept responsibility for any third-party resources or services.

There can be delays to some services during busy times. If your situation requires time-senstive attention, please consider an alternative, more appropriate support option. We do not offer crisis support.

We do not provide legal advice or assist with legal cases. For legal support, please contact law enforcement or consult with a legal professional.

Our Global Support Service is not suitable for legal or time-sensitive situations such as crisis support. Our service is suited to non-urgent matters that aren't part of any criminal or legal cases.

Please report abusive accounts or users directly to the platforms where the harassment is occurring. While we are not authorized to process reports or act against individual accounts, we are here to assist if you require support with the impact of their behavior.

We cannot help users regain access to hacked accounts. Please contact the platform directly to start the account recovery process.

Our Help Center is designed to maximize accessibility for all users. We offer content in diverse formats to assist as many people as possible. Review our Accessibility Policy.

If your topic of interest is not currently included in our Help Center, we recommend that you explore alternative support options such as the Cybersmile Assistant or Helpline Directory, which are both accessible from the main menu.

You can use Cybersmile Assistant at any time by clicking the icon on the side of the screen.

Our smart assistant eradicates wait times, is constantly improving through machine learning, and offers the very latest advice and resources available.

Cybersmile Assistant can help with a wide range of digital wellbeing-related issues such as mental health, cyberbullying, body image, anxiety, reputation attacks, and many more.

Our AI assistant offers practical advice and useful articles in all countries. However, access to helplines and expert organizations is currently only offered in the US, UK, Australia, New Zealand, and Canada.

There is no limit to the amount of support requests available to users. You can ask Cybersmile Assistant as many questions as you need until you feel confident to deal with your situation.

Please contact us to let us know about issues related to Cybersmile Assistant. We appreciate your feedback but cannot reply to every email we receive. Thank you for your understanding.