We offer comprehensive support options for all aspects of digital wellbeing and cyberbullying-related problems.
Overview
Important Reminder
Our services are not meant to replace emergency support. Please seek professional help if you or anybody else is in danger or is at risk of harming themselves or others.
As our lives become increasingly dependent on technology, the importance of digital wellbeing cannot be overstated. Recognizing the broad range of potential issues encountered online, we've utilized decades of experience and expertise to create an ecosystem of support.
We offer a suite of support services designed to help and guide individuals through the complexities of life online. From challenges associated with social media and gaming to darker aspects of online harassment and abuse, our support is designed to help users heal from their experience and empower them to regain control of their lives.
Useful Information
Crisis Support & Emergency Contacts
Important information related to crisis support
We do not offer crisis support. If you need immediate help, please seek professional crisis or emergency support local to you.
Requests for telephone support
We do not offer telephone support. If you need immediate assistance for your situation, please seek professional crisis or medical support local to you. You can also use our Helpline Directory to find non-urgent telephone support.
Availability of 24 hour support
Although we do not offer crisis support, we do have a database containing a broad range of helplines and organizations, with some offering a 24/7 service. Access Helpline Directory.
Important information relating to third-party resources
No endorsement, affiliation, or association exists between Cybersmile and any of the helplines or organizations listed on our website. We do not guarantee or accept responsibility for any third-party resources or services.
Service Limitations & Eligibility
Understanding wait times for receiving support
There can be delays to some services during busy times. If your situation requires time-senstive attention, please consider an alternative, more appropriate support option. We do not offer crisis support.
Limitations of support for situations with associated legal issues
We do not provide legal advice or assist with legal cases. For legal support, please contact law enforcement or consult with a legal professional.
Suitability requirements for the Global Support Service
Our Global Support Service is not suitable for legal or time-sensitive situations such as crisis support. Our service is suited to non-urgent matters that aren't part of any criminal or legal cases.
Choosing the Right Support
Identifying the most suitable support option for your needs
Explore each corresponding page from the main menu for the different types of support offered and consider which best suits your needs.
Features of the Global Support Service
Our Global Support Service offers one-to-one short or long-term help for people affected by a broad range of issues associated with online life.
Guidance on seeking legal advice
We do not provide legal advice or assist with legal cases. For legal support, please contact law enforcement or consult with a legal professional.
Support Options
Our support services have been designed to offer accessible and effective help in a number of different ways. Whether you need advice or support, we're here to help you navigate online challenges.
To access practical advice, please explore our help center, or for more immediate assistance, we recommend using Cybersmile Assistant. If you require personal support, consider using our Global Support Service or our Helpline Directory to connect with relevant support organizations near you.
Help Center
Our Help Center offers practical advice on a broad range of issues, such as social media, mental health, online abuse, personal security, and gaming, to name a few.
The content is structured in an easy-to-follow format and has been crafted using a universal reading language to ensure easy understanding. We also feature integrated AI videos for each section to support both readers and listeners.
Our Help Center is designed to maximize accessibility for all users. We offer content in diverse formats to assist as many people as possible. Review our Accessibility Policy.
Guidance for topics not listed in our Help Center
If your topic of interest is not currently included in our Help Center, we recommend that you explore alternative support options such as the Cybersmile Assistant or Helpline Directory, which are both accessible from the main menu.
Cybersmile Assistant
Our AI-powered assistant offers instant help for important social issues and connects users to support organizations and hotlines local to them.
You can use Cybersmile Assistant at any time by clicking the icon on the side of the screen.
Advantages of utilizing Cybersmile Assistant for support
Our smart assistant eradicates wait times, is constantly improving through machine learning, and offers the very latest advice and resources available.
Coverage and Availability
Scope of support offered by Cybersmile Assistant
Cybersmile Assistant can help with a wide range of digital wellbeing-related issues such as mental health, cyberbullying, body image, anxiety, reputation attacks, and many more.
Global access to Cybersmile Assistant
Our AI assistant offers practical advice and useful articles in all countries. However, access to helplines and expert organizations is currently only offered in the US, UK, Australia, New Zealand, and Canada.
Limitations and Issue Reporting
Support request limits of Cybersmile Assistant
There is no limit to the amount of support requests available to users. You can ask Cybersmile Assistant as many questions as you need until you feel confident to deal with your situation.
Reporting issues with Cybersmile Assistant
Please contact us to let us know about issues related to Cybersmile Assistant. We appreciate your feedback but cannot reply to every email we receive. Thank you for your understanding.
Global Support Service
Our international team of trained advisors is equipped to handle a variety of non-crisis-related issues, using their own firsthand experiences and unique perspectives to provide one-time or long-term support.
Please note that this service may experience delays during certain periods due to high demand. For more timely support, please consider an alternative option.
Suitability requirements for the Global Support Service
Our Global Support Service is not suitable for legal or time-sensitive situations such as crisis support. Our service is suited to non-urgent matters that aren't part of any criminal or legal cases.
Emergency or crisis support limitations
This service is not suitable for crisis support. Please seek professional help if you require immediate support.
Available Languages for Support Services
Our Global Support Service is currently limited to English-speaking advisors only.
International access to Cybersmile support advisors
Our Global Support Service offers English-speaking users in any country the same level of help and support as those in the US or UK.
Helpline Directory
The Helpline Directory is an extensive database filled with helplines and organizations covering a variety of issues. Users can search by country or specific issues such as cyberbullying, mental health, harassment, and many more. Users can also filter for services offering TTY, SMS, and 24/7 hotlines.
Although we endeavor to ensure that listed third parties maintain the same high standards as Cybersmile, we cannot accept any responsibility or liability for external resources or programs.
Although we do not offer crisis support, we do have a database containing a broad range of helplines and organizations, with some offering a 24/7 service. Access Helpline Directory.
Important information related to third-party helplines & organizations
Although they are all carefully selected, we do not in any way accept liability for, endorse, or guarantee any third-party helplines or organizations listed on our website.
Important information relating to third-party resources
No endorsement, affiliation, or association exists between Cybersmile and any of the helplines or organizations listed on our website. We do not guarantee or accept responsibility for any third-party resources or services.
